Updated on September 29, 2023
Licenses and approvals in the United States
Flexa Inc. (“Flexa”) is registered as a money services business with the United States Financial Crimes Enforcement Network (“FinCEN,” registration number 31000252953664). Flexa also maintains NMLS ID 1840599 with the Nationwide Multistate Licensing System & Registry (“NMLS”), and is licensed in the following jurisdictions:
|Alaska||Department of Commerce, Community, and Economic Development, Division of Banking and Securities|
|Connecticut||Department of Banking|
|Delaware||Office of the State Bank Commissioner|
|District of Columbia||Department of Insurance, Securities and Banking|
|Florida||Office of Financial Regulation|
|Georgia||Department of Banking and Finance|
|Hawaii||Division of Financial Institutions|
|Idaho||Department of Finance, Securities Bureau|
|Iowa||Division of Banking|
|Kansas||Office of the State Bank Commissioner|
|Maine||Bureau of Consumer Credit Protection|
|Maryland||Office of the Commissioner of Financial Regulation|
|Michigan||Department of Insurance and Financial Services|
|Minnesota||Department of Commerce|
|Mississippi||Department of Banking and Consumer Finance|
|Nebraska||Department of Banking and Finance|
|New Hampshire||Banking Department|
|New Mexico||Regulation and Licensing Department|
|North Dakota||Department of Financial Institutions|
|Ohio||Department of Commerce, Division of Financial Institutions|
|Oregon||Division of Financial Regulation|
|Pennsylvania||Department of Banking and Securities|
|Rhode Island||Department of Business Regulation|
|South Carolina||Office of the Attorney General|
|South Dakota||Division of Banking|
|Tennessee||Department of Financial Institutions|
|Virginia||Bureau of Financial Institutions|
|Washington||Department of Financial Institutions|
|West Virginia||Division of Financial Institutions|
|Wisconsin||Department of Financial Institutions|
For Alaska residents only
If your issue is unresolved by Flexa Inc. [Telephone: (855) 255-5464], please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents: Division of Banking & Securities, P.O. Box 110807, Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at [email protected] or call Nine Zero Seven Four Six Five Two Five Two One.
Special disclosure for Hawaii customers
Flexa Inc. (“Flexa”) is providing services to Hawaii customers as a participant in a special Hawaii project which ends on December 31, 2024. At the end of the project term, Flexa may be required to close all accounts for Hawaii customers and cease operations. Flexa will notify Hawaii customers in advance if accounts must be closed.
Hawaii customers who choose to open accounts with Flexa are advised that the virtual currency or digital currency purchased, whether as an investment, for making payments, or other purposes, may lose value, including the loss of some or all of your original purchase amount.
Office of the Commissioner of Financial Regulation
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Flexa Inc. (License No. 1840599 and NMLS ID 1840599) at 500 North Calvert Street, Suite 402, Baltimore, MD 21202 or at 1-888-784-0136. Please see nmlsconsumeraccess.org for licensing information.
Disclosure regarding virtual currency
Please note that Flexa is licensed by the Tennessee Department of Financial Institutions as a money transmitter and that this license and the required surety bond do not cover the transmission of virtual currency. The Tennessee Department of Financial Institutions does not regulate virtual currency. Please see nmlsconsumeraccess.org for licensing information.